Outsourcing to Ukraine: Reasons, Approaches, Benefits

This article lists multiple reasons to outsource certain aspects of your IT operations and the benefits the business can obtain from this approach. In addition, we explain the most compelling reasons for outsourcing to Ukraine.

Outsourcing is the natural choice for most of the businesses today, from startups to global enterprises. This allows concentrating resources on mission-critical business systems, like customer interactions and relations, billing, product promotion, etc. Quite the opposite, business workloads that require specific skills and technological background, like customer support, software development, infrastructure management, cybersecurity — these tasks are commonly outsourced to specialized companies, so-called Managed Services Providers.

There are three major approaches to delegating the workloads, united by the term of “outsourcing”: offshoring, insourcing and nearshoring.

  • Insourcing is the approach to delegating new tasks to the company department that has relevant or similar experience. For example, when Xerox added new products to their lineage of offerings, the company just retrained the existing customer support reps to be able to support the new series of equipment.

While these three approaches differ a lot, they are united by the business logic: the company always tries to minimize its expenses while obtaining the best service possible. It is a fact that hiring skilled web and mobile software developers, DevOps engineers, Big Data architects, and system administrators in the US and EU is quite expensive. This lead to appearance of multiple IT outsourcing hubs around the world, Eastern Europe and Ukraine being the most popular one at the moment.

Reasons to outsource to Ukraine

There are multiple IT outsourcing regions across the globe, spread according to the dominating language, cultural fit, time zone overlapping between the customer and the contractor, and specialization. Ukraine has gained its reputation as a trustworthy IT outsourcing destination due to a variety of reasons:

  • Good cultural fit with the EU and US customers, as we all share the same values, calendar and business paradigms of responsibility, quality of services and transparency

This combination of factors leads to the fact that multiple companies from Ukraine are listed in various prominent international ratings, like Ease of Doing Business, Bloomberg Innovation Index, Gartner’s Magic Quadrant, PWC reports, Forrester Wave ang Clutch technology ratings.

More than a hundred of players of IT outsourcing market in Ukraine earned their way to the tops of aforementioned ratings and improve their positions year over year. More than 100 R&D centers for global corporations in gaming, software development, aerial transportation, consumer electronics, energy industry, home appliances and other industries are situated in Ukraine. Many of these companies have the status of Managed Services Providers, meaning they do not specialize in one area, but can provide a wide range of services, from web/mobile app design and development to DevOps services, Big Data analytics implementation, cloud infrastructure optimization, cloud monitoring and much, much more.

IT outsourcing in Ukraine: IT Svit approach

Time and again it was proved that a contractor with lots of experience knows better what NEEDS to be done in order to enable what customer WANTS. Thus said, many of Ukrainian IT service providers have decades of expertise in delivering various types of software development and infrastructure management services, and can cover any requests of our customers, meeting and exceeding their expectations.

IT Svit is a Managed Services Provider and one of the leaders of IT outsourcing market in Ukraine with ample experience in providing a full cycle of services to businesses of various sizes, from startups to global enterprises. We were founded in 2005 and over 14+ years of operations grew to a team of 60+ professionals gained immense expertise in various domains:

  • Managed DevOps services

Due to such variety of expertises we are able to provide full cycle of services for businesses of any size, from small startup teams to global corporations. Over 800 successfully accomplished projects of the widest scope resulted in a huge codebase of turnkey solutions for most common challenges faced by the companies on various stages of their product lifecycle. This, and ample expertise of our software engineers helps reduce the time-to-market for your products, optimize the cloud infrastructure and workflows in use, ensure maximum performance and cost-efficiency of your IT operations.

This is what a standard IT Svit project looks like:

  1. When the customer contacts us and explains what they WANT done, we clarify the project details during a technical call with our PMs and Team Leads, who can understand what NEEDs to be done to reach the project objectives.

Thus said, this approximate roadmap changes based on the project specs, but the general logic of the operations remains the same.

Benefits of IT outsourcing to Ukraine

We briefly mentioned before about the benefits of IT outsourcing to Ukraine. Most companies go for cost savings, but there are actually much more advantages of outsourcing:

  1. Instant access to top-skill talents. Highly experienced software engineers are hard to come by on the job market, as they are never unemployed for long. Besides, they demand high wages, and it undermines the very idea of cost-reduction due to IT outsourcing. Quite the contrary, MSPs usually have teams of skilled software engineers, due to the reasons we describe below.

Thus said, IT outsourcing to Ukraine provides much more than just cost reduction. You get instant access to a large pool of professionals with good English, who can provide the full range of services you need at affordable price and deliver high-quality products and services on time. In addition, you might get more than you expected out of such partnership, as multiple IT Svit projects showcase.

Case 1: DevOps for Preterion

Preterion is an Australian cloud/web development integrator, who contacted IT Svit with some minor task, like a website redesign. As the job was done, the customer asked if we could deploy the website — and we did it. It further turned out that we could do literally any task they assign to us — from cloud infrastructure management for their customers, to building CI/CD pipelines for software updates for various other projects. Preterion was able to reduce their expenses by nearly 30%, take on much more complicated projects with bigger budgets and reduce their ticket processing time by 50%, thanks to our diligent technical support service.

Case 2: Microservices for Skillbyte

Skillbyte came to us with a request to optimize the process of installing the showcase of their cloud-based enterprise-grade CRM system. We ended up moving the platform from Mesos/Marathon/Packer to Kubernetes/Docker, splitting the monolith app to microservices and configuring highly-scalable cloud deployments by simple Terraform manifests. This shortened the system setup time from 3 hours to 15 minutes and helped the customer sell more than 100 copies of the system to European enterprise business.

Case 3: Full-stack development for Yallabit

Yallabit is a Kuwaiti-based fiat-cryptocurrency exchange. The customer contacted us with a minor backend configuration request, but quickly understood we are more technically sound than their current contractors. We were able to hit the ground running, optimize the platform operations in production and ongoing updates and currently provide full-stack development and infrastructure management for the customer, who quickly gains popularity on the Gulf startup scene.

Final Thoughts on IT outsourcing to IT Svit

We are a reliable partner able to deal with projects of varying scope. The quality of our services is proven by multiple positive IT Svit customer reviews on various platforms, and many of our customers refer their colleagues and friends to us. We can provide almost every IT service your company needs and are always ready to assist. Should you want to outsource your next project to a reliable team — let us know, we are always ready to assist!



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